Knowledge Assets

In 'the knowledge age', all organisations need to develop and use knowledge. Creativity, competitiveness and efficiency are all enhanced when Knowledge Assets are created, organised and maintained effectively..

My advice is designed to support those seeking to develop or invest in knowledge assets, typical applications are;

• Helping those new to knowledge based working move quickly from indtroduction to effectiveness
• Sharing key process knowledge- making tacit knowledge explicit
• Assessing existing practices for improvement and learning- employing my'3 legged learning review' process- this involves learning before doing, learning while doing, and learning after doing.

As a further illustration, if any of the following situations apply to your staff, your Knowledge Assets need to be upgraded;

• You experience difficulty finding the information needed easily
• Time and money is being wasted repeating errors or reworking
• We are not learning effectively from our successes and failures
• Teams are doing similar things but they do not share or communicate well
• There is no process for continuous improvement of our key processes, 'double loop learning'
• Customer information is not coherent, shared or 'clean'
• Customer service is suffering as knowledge is not shared well and instantly available

For further information on how I can advise or assist in creation of these business critical assets contact me